1. Service Cancellation
For Ongoing Services:
- 30 days written notice required for cancellation
- Pro-rata refunds for unused prepaid services
- No refund for partially used service periods
For One-time Services:
- Cancellation before work begins: Full refund
- Cancellation after work begins: Based on work completed
- Cancellation after delivery: Subject to review
2. Refund Process
- Submit refund request through [email protected]
- Request reviewed within 48 hours
- Approval/rejection communicated via email
- Refund processed within 2 business days
- Amount credited to original payment method in 5-7 working days
3. Non-refundable Items
- Setup and installation fees
- Custom development work
- Training sessions conducted
- Used software licenses
- Server/hosting charges
4. Special Circumstances
Refunds may be considered for:
- Service unavailability
- Technical issues from our end
- Inability to deliver promised features
5. Documentation Required
- Order/Invoice number
- Reason for refund
- Account details
- Proof of payment
6. Contact for Refunds
Email: admin@vkttech.com
Phone: [+919521069892]
Response Time: Within 24 hours